Headline from this Ad Age article "For Moms, Offline Friends Still Wield Heavy Brand Influence" implies that moms aren’t really using social to interact with brands. However, if you look at the numbers 24% moms are using Facebook for product information – while that’s still lower than the 80% of moms who have visited product sites for info, that’s not exactly shabby either.
The real question is are brands giving moms a reason to engage with them via these channels -- Education? Entertainment? Discounts? What’s the value prop?